Issue: Some updates to QS/1 can turn off certain switches or make unintended changes to your control files. If these issues occur, they could affect your rules or other processing by your DOSIS system.
Action: Whenever your QS/1 software is updated, scheduled or unscheduled, please let our support staff know about it as soon as possible. Our techs will work with your staff to determine if the update caused any impacts to your DOSIS. If not aware, your system maybe down or significantly impacted as our techs try to troubleshoot an issue that may need QS/1's corrective action.
Note: Please share this info with your IT staff and ask them to contact us if they're planning to update your QS/1 software.